Terms of Use

Terms of Use

  1. Acceptance of Terms of Use

    The website user ("User") acknowledges that by using this website he is accepting these Terms of Use.

  2. Changing the Terms of Use
    1. Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda reserve the right, at any time, without prior notice and with immediate effect, to modify, add, update or eliminate, partially or totally, these Terms of Use.
    2. The User should periodically check these Terms of Use to confirm whether any updates or changes have been made. If you do not agree with any of the rules of use, you should not use the website.
  3. Website access
    1. Access to the website is not subject to registration.
    2. Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda has the exclusive right to suspend, partially or totally, access to the website at all times, especially (but not exclusively) when managing, maintaining, repairing, altering or modernizing operations.
    3. Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda can still choose to close, permanently or temporarily, partially or totally, at any time, the website or any of the services, without prior notice.
  4. Use of the Website
    1. The use of the website is subject to compliance with the following rules:
      • Do not use the website to send or make available any illegal, false, misleading, threatening, malicious, abusive, defamatory, injurious, invasive privacy, racial, ethical or morally condemnable, harmful or detrimental to people's dignity or harmful to minors, or even that may adversely affect image da Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda;
      • Do not use the website to send or make available information or content that belongs to third parties and that you do not have the right to use, for example, content protected by third party copyright or content that contains personal data of the 3rd;
      • Do not use the website to make available or transmit any type of material that contains or may contain viruses, worms, defects, trojan horses or other item or computer codes, files or programs that are likely to interrupt, destroy or limit the functionality of any computer equipment or system (hardware or software) or communications equipment;
      • Do not use or explore, for commercial purposes or that are paid in any way, the website, including its contents, materials, functionalities or resources (any content made available may be accessed for personal use only).
      • Do not remove any copyright, trademark or proprietary rights notices;
      • Do not make available or transmit any unsolicited or unauthorized content as SPAM;
      • Do not collect, store, make available, transmit, explore or reproduce information about other users (including usernames and / or email addresses) for unauthorized purposes.
    2. In general, the User must use the website in a responsible, prudent and careful manner, and must not disturb or degrade the continuity, integrity and quality of the resources and functionalities of the same. The User acknowledges that the use he makes of the website is at his own risk, being solely responsible for any damage caused to his computer system and / or equipment or for other damages or losses, including loss or damage of data, resulting from the use of materials, content or information obtained, in any form, through the website.
    3. In addition, the User acknowledges that, if he makes his data available (identification, contact and bank details in connection with the completion of payment transactions associated with the Ticket Office and Online Store), Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda will use the best efforts to guarantee information security, but do not responsible for the treatment of such information by third parties (including entities providing payment services and financial transactions), nor is it possible to eliminate the risks inherent to data browsing on an open network.
  5. Ticket Office
    1. Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda allows online purchase of tickets for events da Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda. This service can be accessed from de www.duplacena.com.
    2. The purchase of tickets online is not subject to a prior registration of the User on the website, however, it is necessary that the User has a valid and active email address to complete the purchase operation. .
    3. It is up to the User to make a responsible and appropriate use of the online ticket office da Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda, namely by providing only payment data that concern yourself, or with the express consent of the respective holder and you must ensure that your bank and payment details are correct.
    4. The User must follow the following steps to complete the ticket purchase and collection process through the online ticket office:
      • Selection of relevant data to purchase (identification of the event in question, respective date / time, number of tickets);
      • Identification of the requested identification and contact data, as well as data required for the issuance of an invoice - the information marked with an asterisk (*) is mandatory and essential to the conclusion of the transaction;
      • After steps (i) and (ii), depending on the payment method chosen, the User may be redirected to an external electronic payment processor, and the procedures provided there must be followed, as well as all requested data;
      • The purchase is considered completed and validated only after receipt, by the User, of an email sent to duplacena@duplacena.com. This email will include the relevant information associated with the purchase, namely: purchase reference, invoice and the ticket (s) in pdf format (sent (s) attached to the email).
    5. Users will be able to clarify any doubts regarding the terms of operation of the online ticket office, as well as communicate any suggestions or complaints via email to duplacena@duplacena.com, or through written communication via email sent to duplacena@duplacena.com.
  6. Intellectual Property Rights
    1. The User acknowledges that the website, its structure and layout, the selection, organization and presentation of its content, including its functionalities and the software used in it, as well as the brands, logos and symbols presented in the website, are owned by da Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda or have been duly licensed in favor of this.
    2. The User more recognizes that the contents of this website (texts, images, graphics, brands, sound and animation and all other information and elements contained in the website) are protected by intellectual property rights and their use is limited to the terms permitted by law and with identification of its origin.
    3. The User is not authorized to transmit, communicate to the public, publish, make available to the public, modify, transform, copy, sell, use or distribute, in any way, the texts, images or other information contained on this website or part of the website without prior written permission, da Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda.
    4. The User will be able to access and use the contents and materials made available through this website for non-commercial purposes, upon clear identification of the respective source (and link to it). Any changes to the material must be clearly identified and it cannot be stated or in any way inferred that the use of the materials was authorized and / or supported in its origin. The distribution of derived materials is prohibited. The User may not apply, to third parties who access the materials, restrictions on their use by such third parties, in addition to those resulting for the User from these terms.
  7. Liability and guarantees
    1. The website was developed with the interests of our different types of Users in mind and the target audience of our own initiatives da Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda. However, we cannot guarantee that the website or any functionality available on it will meet any needs and expectations that you have or that serve your specific purposes.
    2. Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda also not guarantees that:
      • The results obtained through the use of the website are correct, true, proper or reliable;
      • Any information or suggestion, of any kind, of the responsibility da Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda, presented or made available on the website, or obtained through its use, whether current, rigorous, complete or free from errors - Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda no assumes any legal duty in this matter;
      • Any material or other type of content made available by third parties through the website is safe, legal or appropriate;
      • The qualities, functionalities or characteristics of the products, services, information or other materials or content published on the website fulfill any expectations of the users.
    3. Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda no will be responsible for errors that may occur due to system irregularities, failure (temporary or permanent) of the website, applications or other tools. Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda do not will hold responsible for any damage resulting from improper use or the inability to use dos website e.
    4. Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda to respond to any request that the User makes, within a period not exceeding 2 days.
    5. Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda to refund the price paid by the User, in the event of a valid exercise of the consumer's right of withdrawal, as defined in the Consumer Protection legislation.
  8. Links to third party websites
    1. Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda can provide links to pages of other entities. These websites do not belong to, are not operated or controlled by Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda, so Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda do not blame , approves or in any way supports or subscribes to the content of these websites, or the websites linked to or referred to in them. The establishment of links does not, under any circumstances, imply the existence of relations between Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda and the owner or manager of the web page to which the link refers.
    2. From the above, Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda do not blame for the legality, reliability or quality of any content available there, or for compliance with the legal rules applicable in relation to the content available there, the use of these links being the sole responsibility of the Users.
  9. Security
    1. Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda no guarantees that websites work uninterruptedly, are exempt errors or failures or that be available continuously.
    2. Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda sent , of course, your best efforts so that the website does not have any type of virus or other elements dangerous to your computer or other device from which you access the website. However, since Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda no do it fully control the circulation of information through the Internet, it is not possible to guarantee that they do not contain any type of virus or other elements that could damage your computer.
    3. To ensure the security of the website, Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda can, at any time and without the need for prior notice, take the necessary measures to guarantee the integrity, security, continuity or quality of the website, including restrictions or limitations of access
  10. Validity of Terms and Conditions of Use

    If any part or provision of these Terms of Use is not enforceable or is in conflict with applicable law, the validity of the remaining parts or provisions will not be affected.

  11. Questions

    If you have any questions about these Terms of Use, please send us your request for clarification via duplacena@duplacena.com, from the contact details indicated in the “contacts” field on the website's main page or by letter to Duplacena - Produção e Realização de Festivais, Espectáculos e Audiovisuais Lda.

  12. Applicable law

    The Portuguese law applies to the management, administration, use and application of the Website Terms of Use.

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